Support

FAQ

Frequently Asked Questions

Quickly find the answers you need

Does the tracker require a SIM card? +

Yes, most GPS trackers require a SIM card to function properly. The SIM card is used for data transmission. We recommend using an IoT SIM card with approximately 30MB/month data.

What is the positioning accuracy? +

GPS positioning accuracy is typically within 5-15 meters. Accuracy is higher in open environments.

How long does the wireless tracker battery last? +

Depending on the model and usage frequency, wireless tracker battery life ranges from 7 days to 3 years.

How to install a wired tracker? +

Wired trackers need to be connected to the vehicle power supply. Professional installation is recommended.

Which tracking platforms are supported? +

Our products support various mainstream tracking platforms. API integration with customer systems is also supported.

Is there a warranty? +

All products come with a 12-month warranty.

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After-sales

After-sales Process

Simple and transparent after-sales service process

1

Submit Ticket

Submit after-sales request via email or online form

2

Problem Diagnosis

Technical team analyzes the issue

3

Resolution

Remote guidance or arrange return/exchange

4

Follow-up

Confirm resolution and satisfaction survey